Returns & Refund Policy

We want you to shop with confidence. If something isn't right, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible, your item must be:

• Unused and in its original condition
• Returned with its original packaging
• Accompanied by proof of purchase

To start a return, please contact us at:

support@reliquarium.shop

If your return is approved, we'll provide instructions on how and where to send your item.

Please note: Returns sent without prior authorization cannot be accepted.

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Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

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Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items cannot be returned, including:

• Personalized or custom-made products
• Gift cards
• Clearance or sale items

If you're unsure whether your item is eligible for return, feel free to contact us before placing your order.

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Exchanges

The quickest way to receive a different item is to return the original product (once approved) and place a new order.

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European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days, without providing a reason.

Returned items must still be unused, in their original condition and packaging, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@reliquarium.shop