Shipping policy
Shipping Policy
At Reliquarium, every order is carefully prepared before it begins its journey. We work with trusted fulfillment partners to ensure your collector accessories arrive safely and in excellent condition.
Order Processing
Orders are typically processed within 2–7 business days, depending on the product and fulfillment location.
During periods of high demand or public holidays, processing times may be slightly longer. If a significant delay occurs, we'll notify you by email.
Shipping Rates
Shipping costs are calculated automatically at checkout based on your destination, package size, and selected shipping method.
Delivery Estimates
We proudly ship worldwide.
Estimated delivery times after your order has been processed are:
- Hong Kong & Asia: 3–7 business days
- Europe, North America & Oceania: 7–21 business days
- Other destinations: delivery times may vary depending on the local carrier and customs procedures.
Please note that these are estimated delivery times and cannot be guaranteed, as they may be affected by customs processing, weather conditions, or carrier delays beyond our control.
Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost or Damaged Shipments
If your order arrives damaged, or if you believe it has been lost in transit, please contact us within 7 days of the expected delivery date.
We'll work closely with the shipping carrier to investigate the issue and do our best to find a fair and timely solution.
Questions
If you have any questions regarding shipping or your order, we're always happy to help.
Contact us at:
support@reliquarium.com